Job DescriptionGeneral Summary The Assistant Branch Manager/CSR position is primarily responsible for providing coaching, training, and scheduling duties for all tellers within a branch, as well as performing all the duties of new customer account openings and servicing current customers.In addition the Asst.Branch Manager/CSR will be trained in distributing and accepting loan applications.The Asst.Branch Manager/CSR in general will over see the day to day operations of the branch and will report directly to the Branch Manager Loan Officer assigned to the branch.

The work is varied in nature with changing priorities.This position requires a high degree of initiative, discretion and judgement.Works under general supervision and in compliance with established policies, procedures and regulations.

Essential FunctionsAdministrative:

  • Prepares weekly teller work schedules and all work assignments to ensure all time periods are covered.
  • Approve and submit time sheets for tellers.
  • Monitor work of subordinates to ensure compliance with bank regulations, policies, and procedures.
  • Schedules teller vacations to be forwarded to Human Resources.
  • Assists tellers with out-of-balance reconciliations ensuring appropriate correcting entries are made.
  • Provide daily supervision, coaching, and training for all tellers within a branch to encourage and ensure that branch goals are met.
  • Keep staff informed of any operational policy or procedure changes; maintain updated policy manual; train associates on changes as necessary.
  • Keep staff informed of product, incentive, and sales/referral changes that may impact the customer.
  • Approve customer checks for cashing within established authority limits as set by Branch Manager Loan Officer.
  • Report status of branch operations, staff updates, and all other informational items to the Branch Manager Loan Officer.


    • Accepts and processes loan applications and ensures all information is referred to the Branch Manager Loan Officer.
    • Ensures all new customers accounts are properly processed and documented.
    • Ensures that daily NSF report is properly processed and reported to the Branch Manager Loan Officer as needed.
    • Ensures branch is A+ Customer Service ready daily, to include staffing, product knowledge of tellers, branch cleanliness, and adherence by staff to all policy and procedures of the bank.
    • Monitors and maintains an adequate supply of currency and coin; monitors balancing of cash drawers according to established schedule and performance standards.
    • Responds to customer inquiries regarding basic account information (e.g., account balance, check clearance, loan payoff, etc.). Accepts telephone and wire transfers, stop payment and check orders;
    • Provides customers with ATM and online banking enrollments.
    • Responds to customer inquires concerning account balances and other bank related information.
    • May open or close branch, main vault or night deposit vault for the day.
    • May open, replenish or balance branch s ATM, Vault according to established schedule.
    • Provides backup for Branch Manager Loan Officer as needed during vacations or other time off events. Knowledge, Skills & Abilities
      • Basic math skills (addition, subtraction, multiplication, division).
      • Ability to understand and apply all teller services, policies, and procedures including Bank Secrecy Act and Audit requirements.
      • Ability to understand and explain all retail products and services in order to sell Bank products and services and to respond to customer inquiries.
      • Ability to understand and operate retail computer systems and applications.
      • Ability to effectively supervise, coach, motivate, and train others.
      • Ability to manage multiple priorities, as well as to focus on the task at hand in a fast paced environment.
      • Ability to interface with all levels of associates within the Bank and customers in a diplomatic and professional manner.
      • Intermediate oral and interpersonal skills with ability to recognize and respond to sales opportunities and coordinate workflow.This level of knowledge is normally acquired through completion of a high school diploma, and 2 years in a retail banking supervisory equivalent.Working Conditions Internal Work is normally performed in climate controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is very limited.Noise level is moderate and includes sounds of normal office equipment (computers, telephones, etc.).Work involves potential exposure to dangerous criminal activity.External Frequent contact with customers to provide customer service and customer relationship development as assigned by the Branch Manager Loan Officer.

        Attends and takes part in occasional community and or civic events.Physical Demands (The physical effort generally associated with this position) Work involves standing and walking for extended periods of time and potential eyestrain from reading detailed printouts and computer screen.Deadlines, disgruntled customers and work loads during peak periods may cause increased stress levels.

        Work may include occasional pushing, pulling, or carrying objects weighing up to 20 pounds such as cash drawer, files, documents, and computer printouts; occasionally includes moving objects weighing up to 50 pounds.Work normally requires finger dexterity and eye-hand coordination to operate computer keyboard at an advanced skill level.WORKING SCHEDULEPosition normally assigned to a specific branch office.Work hours are 40 hours per week normally dictated by the needs of the business.

        Work week is generally Monday thru Saturday.Asst.Branch Managers are generally scheduled anytime the Branch Manager Loan Officer is not scheduled to be in the building for a full day.Needs of the bank may require rotation to other branch offices on occasion.

        Working Relationships/Contacts Internal Frequent contact with personnel throughout the Bank regarding operational issues, compliance or security issues, customer service, new account/loan, teller balancing or reconciliation, computer system and other problem research or resolution issues.External Extensive contact with customers to provide customer service and perform business development functions.May involve attending and taking part in off premises events.Supervision of Others General supervision, work scheduling, and problem resolution for other tellers in the branch.Accountability This position is responsible for the management and development of the teller staff and responsible to ensure that the day to day branch operations are adhering to bank policy and procedures and established expectations.

        This position is responsible to assist the Branch Manager Loan Officer in achieving branch business development goals and meeting the branch s financial goals.Company DescriptionA real Community Bank....

        located in the Heart of The Northern Neck!
        Associated topics:
        executive producer, fire captain, fire chief, petty officer, police captain, police chief, police commander, shift lead, supervisor, team lead

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